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Baggage Services
If you have delayed, damaged, or unclaimed baggage, and have not reported it you need to contact our Baggage Services call centre. If your baggage is damaged you must report it within 7 days of the of your flight arrival.
Baggage Services Contact Numbers
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If calling from: |
Contact number: |
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To key ahead: Select option 5 for Baggage Services |
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Australia |
13 V AUS (13 82 87) |
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New Zealand |
0800 VAUS VA (0800 8287 82) |
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United States of America |
1-800 444 0260 |
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South Africa |
+27 11 461 6444 |
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Anywhere else in the world |
+61 7 3333 6888 |
Delayed Baggage
To track the progress of you delayed baggage file (after first reporting it to our Baggage Services department), please go to our WorldTracer baggage tracing system, where you will need your 10-character file reference number supplied by our Baggage Services department.
If you cannot find your details, or have trouble accessing the link, please call the Baggage Services call centre directly on one of the numbers above. Alternately contact the Airport Baggage Services team that has previously assisted you.
Lost Property
V Australia accepts no liability for property lost on board the aircraft, if you have an inquiry please call the numbers above.
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