We're Here to Help

At V Australia we love to do that little bit extra for our Guests. If you require special assistance with carrying your cabin baggage or passing through customs on international flights, a team member can assist you from the check-in gate to the departure gate and from the aircraft to the baggage carousel once we reach the destination.

However, please note we do not provide assistance for you from the curb to the check-in counter or from the baggage collection area to the curb.

An example of where our Meet and Assist service may be most useful is a parent travelling with many young children; a non-English speaking Guest; or an elderly Guest not requiring a wheelchair.
 
To ensure friendly on-time service, it’s recommended you call the Guest Contact Centre to arrange assistance.