Limited numbers of bassinets are available on V Australia international flights. To request a bassinet for your infant please contact the Guest Contact Centre to arrange. Note: Bassinets do have weight and size restrictions please refer below. If you have any questions please contact the Guest ...

If you need to change or cancel your booking with V Australia, it’s as simple as getting in touch with our Guest Contact Centre. Please note changing or cancelling your booking may result in an additional fee or be subject to terms and conditions, depending on your fare class.

Stopovers can be booked with V Australia. Please contact the Guest Contact Centre to find out further information.

Guests are solely responsible for obtaining all travel documents and for complying with all laws, regulations, orders and travel requirements of countries to be flown from, into or over. The airline may refuse to carry you if we reasonably believe you will be refused entry to the destination c ...

Pets will only be carried on V Australia as freight. To organise carriage of your pet on V Australia, please contact your local IATA International approved pet handling company. Pets will only be accepted for carriage for import to your destination country on a space available basis. For ...

There are three ways to book a V Australia flight – through our website, by calling our Guest Contact Centre or through your local travel agent. For more information, please read our How to Book page.

You can find the rules for each fare type on our Fare Types and Cabins page. For more information about your obligations and rights as a Guest, please refer to our Conditions of Carriage.

Whilst we expect to offer an Unaccompanied Minor service when we commence our operations, we are currently still finalising the details. Please check our website later this year, or contact our Guest Contact Centre for further details.

Payments by credit or debit card attract a surcharge per Guest per booking of AUD$15 which will be added to the total price of your fare when you select your credit card or debit card type on the payment screen. For more information please refer to our Fees and Surcharges page.

It's most likely you can't see the 'FIND FLIGHTS' button required to search for flights. You will need to increase the size of your browser or Internet Explorer users can enable Full Screen mode by pressing F11. You can also access our booking engine here.

When booking online, payment must be made at the time of booking. Bookings for V Australia can be paid for using any of the major credit cards including: MasterCard, Visa, American Express and Diners.

We are committed to ensuring Guests with special needs are treated with the same dignity, courtesy and respect shown to all Guests. We view our responsibility to provide safe and accessible air travel without discrimination very seriously, however due to system, staff and safety restrictions; th ...

A child is a Guest over two (2) years of age but is not yet twelve (12). An infant is a Guest aged up to 23 months inclusive. Infants who do not occupy a separate seat and must be accompanied by a separate adult. Children over 2 years must occupy a separate seat at the applicable fare.

If an error message is continually being received and you would like assistance please call our Guest Contact Centre. To ensure we can assist you please note at what stage the error has occurred and the error message that is being received.

If you plan on booking a connecting / follow-on flight, (for example Adelaide to Sydney, then Sydney to Los Angeles), and this is not booked as a formal connecting flight, (you book 2 single sector flights), please allow the minimum time of 2.5 hours between the first flight arrival and next tak ...

You can search and book flights online from the V Australia homepage. If you are experiencing any difficulties or require assistance please contact the Guest Contact Centre, who will be happy to help.

Some medical conditions require clearance for travel with V Australia, and travel may be refused without sufficient documentation. We are committed to ensuring Guests with special needs are treated with the same dignity, courtesy and respect shown to all Guests. We view our responsibility to pro ...

Yes. Please phone our Guest Contact Centre for more information about purchasing additional seats for personal comfort. Seat belt extensions can also be requested if required.

The credit card processing link between V Australia and your credit card company may have been unavailable during the booking process and your payment will remain pending. Once the payment system is up and running you will receive a confirmed itinerary. If your booking is not confirmed prior to ...

If you want to make a multi-city booking (for example, Brisbane to Los-Angeles and Los-Angeles to Melbourne) please contact our Guest Contact Centre who look forward to assisting you further.